SLO (Service Level Objectives)
At ideaflow, we operate with the following service level objectives to ensure our customers can use our service with confidence.
Availability, Reliability & Performance
| Service Availability | 99% (target) |
|---|---|
| Service Hours | 24/7/365 (excluding planned downtime/scheduled maintenance) |
| Planned Downtime Notice | Notification via email and Slack at least 5 days in advance |
| Redundancy | Daily database backups distributed across multiple environments |
| Logging | Collection of access logs, operation logs, and error logs |
| Incident Response | Anomaly detection through monitoring → Response based on operation documents / Prompt user notification if there is an impact |
| Recovery Target | Recovery within 3 business days |
Data Management
| Backup Method | Daily full backup |
|---|---|
| Backup Retention Period | 7 days |
Security
| Communication Encryption | All communications encrypted with SSL |
|---|---|
| Data Storage | AWS data centers in Japan |
| Data Access Management | Minimum privilege in accordance with PoLP |
Support
| Email Support | Available 24/7/365 |
|---|---|
| Response Time | Within 3 business days |
