Operating Organization

Chizaizukan is a creative media platform designed to connect people with 'amazing intellectual property' that drives global progress, fostering co-creation. By leveraging creative thinking, we visualize conceptual projects and support co-creative initiatives through prototyping. Through workshops, idea visualization, advanced AI utilization, and information dissemination, we examine cutting-edge technologies and future challenges across various industries, helping create new business opportunities.
At idea Landscape, we operate with the following service level objectives to ensure our customers can use our service with confidence.
| Service Availability | 99% (target) |
|---|---|
| Service Hours | 24/7/365 (excluding planned downtime/scheduled maintenance) |
| Planned Downtime Notice | Notification via email and Slack at least 5 days in advance |
| Redundancy | Daily database backups distributed across multiple environments |
| Logging | Collection of access logs, operation logs, and error logs |
| Incident Response | Anomaly detection through monitoring → Response based on operation documents / Prompt user notification if there is an impact |
| Recovery Target | Recovery within 3 business days |
| Backup Method | Daily full backup |
|---|---|
| Backup Retention Period | 7 days |
| Communication Encryption | All communications encrypted with SSL |
|---|---|
| Data Storage | AWS data centers in Japan |
| Data Access Management | Minimum privilege in accordance with PoLP |
| Email Support | Available 24/7/365 |
|---|---|
| Response Time | Within 3 business days |